Shengyu Three Guarantees Policy

General

In order to better promote the communication and cooperation between our company and customers and protect the interests of customers, we promise:

All the hanging pellets produced in our factory have manufacturing quality problems within 1 month from the date of leaving the factory, we will implement the "three guarantees" policy.

"Three Guarantees" Scope

• Mold or labor problems, burrs (cloak) in the hanging particles, etc., can not be used normally.
• Due to poor packaging, some parts of the surface are gilded during transportation.
• Due to the poor manufacturing quality of the hanging grain socket, the hook cannot be inserted or the pulling force cannot reach 1KG.

Does not belong to the scope of "Three Guarantees"

• The customer did not report any bad situation within 1 month of receiving the goods.
• The user found the problem, but did not eliminate it in time, and continued to use it.
• From the date of delivery of the hanging pellets, within 3 days from the date of delivery to the customer, it has not been informed whether it is damaged during transportation.

After-sales service

• In line with the concept of professional production and customer first, we will wholeheartedly provide you with thoughtful and timely product services
• After receiving the feedback of the user's product quality problem, according to the regional situation, the after-sales service personnel will follow up within 48 hours.

Procedures

• If any problems are found in the use of the suspended pellet products of our factory, we need to truthfully inform our factory of the date of manufacture and the details of the suspended pellet products, so that we can reply or deal with them after analysis.
• Where it meets the scope of "Three Guarantees", the two-way freight shall be borne by us.
• For those that do not fall within the scope of "Three Guarantees", we will actively and enthusiastically discuss solutions with customers, but all expenses shall be borne by customers.

Shengyu advantage

• In line with the principle of small profits but quick turnover, the company provides our customers with cheap and high-quality products;
• Has the most professional mold cooperative manufacturers to provide customers with professional consulting and design services;
• Strictly follow customer requirements and company regulations from avoiding chromatic aberration, production, packaging to shipment;
• The equipment is advanced, and the machinery and equipment are constantly updated and upgraded to provide customers with products and services with higher efficiency and better quality.

Design Service:

We have designed satisfying and unique products for many customers, choose Shengyu! We will spare no effort to provide you with the latest fashion references and more unique design inspiration!

Quality Control:

• We strictly control every small detail from the raw materials of the hanging pellets to the color difference control to the shipment, and the proprietary QC strictly controls the quality to avoid errors and ensure high quality;
• Therefore, our outstanding product quality and considerate after-sales service have been favored by many top brands in the world, and our sales areas are all over Asia, Europe, South America and other countries and regions;
• All products are made of environmentally friendly and non-toxic raw materials, eliminating second-hand recycling of secondary materials. Comply with EN71, SGS, REACH, PAHS, ROHS and other environmental testing standards.

Company Culture:

Shengyu has always been adhering to the concept of honest management and humanized management, focusing on harmonious development, paying attention to the physical and mental health of employees, balancing work and life, and often holding various training and cultural and sports activities to create a happy platform for employees and fully reflect their self-worth. Show everyone a hanging pellet production company full of vitality and humanistic care!

Intellectual Property Protection:

We have always paid attention to protecting the intellectual property rights of our clients, keeping our clients' business secrets and protecting our clients' brands. Each production surplus will be sealed or destroyed, and will never be provided to third parties without the customer's permission. Design drawings, production materials, distribution quantities and other content involving customer business secrets are strictly confidential.

Before pellet production:

• Negotiate business face-to-face or understand customer requirements through network fax and other methods, and quickly quote; according to customer requirements, make a comprehensive production plan, sign a contract, and determine the production date;
• Carefully check the preliminary samples and electronic documents, and provide customers with revision plans,
• Implement three proofreadings for the client's original text, documents and drafts, implement the signature system of the production staff, and sign the final review by the client;
• For more complex products, provide finished product proofing service, so that customers can fully understand the production process effect of the product;
• Make clear the production requirements, make every effort to provide technical support for customers, ensure that contracts and samples are "organized, clear and finalized", reasonably arrange production according to customer requirements, and determine the delivery date.